Masterfix Premium Homes

Bespoke maintenance services for homeowners, freeholders, developers and managing agents.

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Introducing Masterfix Premium Homes

Whether planned, reactive, routine or an emergency, Premium Homes from Masterfix will deliver tailored lifecycle maintenance packages.




Recognising the fragmented nature of service delivery to London’s residential maintenance market, Premium Homes has removed the traditional trade barriers to re-engineer a bespoke service offering that meets the requirements of modern-day, executive living.

Masterfix Premium Homes Services works in support of clients to deliver planned and reactive maintenance services for prestige apartment and private residential developments. Premium Homes provides a comprehensive, tailor-made, multi-trade maintenance service throughout the lifecycle of the property.

Premium Homes:

  • supports the preservation of warranties on critical plant and equipment
  • helps to comply with lease requirements and statutory duties
  • lets you choose from a range of vital and convenient maintenance packages, tailored to your needs
  • provides a 24/7 emergency service including insurance claims support
  • nurtures long term relationships through our exceptional engineers, managers and support teams
  • means trouble-free, comfortable living and total peace of mind.

Few can rival our in-house range of technical competences, deep understanding of the sector and total commitment to getting it right. Here is our comprehensive range of compliance services, most of which are delivered in-house:

  • Landlord Gas Safety & Boiler Service
  • EICR – Electrical Fixed Wire Test
  • Portable Appliance Testing
  • Emergency Light Testing
  • Visual Electrical Inspections
  • Roofs and Gutters
  • Property Safety Inspections
  • Fire Alarm Testing
  • Air Conditioning / Chillers
  • Fan Coil Units Inspection and Service
  • HIU Inspection and Service
  • MVHR Inspection and Service
  • Water Hygiene
  • Fire Extinguishers
  • Planned Lighting Maintenance
  • Booster Sets
  • Door Entry Systems / Gates / Barriers
  • Drains
  • Intruder Alarms
  • CCTV Cameras
  • Fire Curtains
  • Smoke Detection Systems
  • Lightning Protection
  • Handyman
  • Window Cleaning
  • Lifts
  • Swimming Pools

How does Masterfix Premium Homes work?

We believe Premium Homes is the first of its kind to offer bespoke property maintenance for prime and super-prime living.

Driven by the complexity of high-tech installations, lease obligations and the importance of preserving warranties, specialist and general maintenance within the home is equally essential to the homeowner as it is for the developer.

  • At the earliest opportunity, we will meet and set the agenda, determining the
    separation of common parts services and leaseholders’ responsibilities.
  • We will determine your exact requirements and extent of the service that you require from us, ranging from a minimum level of maintenance to all-inclusive packages. 
  • We will liaise with your on-site building managers, to ensure full compliance with site rules and regulations. 
  • We will access the O&M manuals to develop a comprehensive specification for our maintenance visits.
  • We will review residents’ user manuals, so that specification and day to day operations are fully understood and integrated into the offering.
  • Once an agreement is confirmed, we will undertake a comprehensive no obligation preliminary service visit and condition survey.
  • We will identify any defects or warranty issues and diligently feedback to the client and building management.
  • Together we can identify your aftercare requirements.

Tailored home maintenance packages can be implemented before occupation, throughout aftercare, and to meet homeowners’ precise needs for the long term. Having Premium Homes service and maintain key equipment within the demised areas, supports the developer’s efforts in maintaining the communal plant that serves each unit. 

Our staff are respectful of your property and when in your home they are impeccably polite and discrete, and work quietly and tidily. We take your privacy and security extremely seriously.

With total confidence, you can put your trust in one team.

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Need a fast service?

Our customer services teams are on hand 24/7, 365 days and available to attend a property maintenance emergency, often within the hour.

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