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Masterfix Service Charter

Our Service Charter and Mission

Masterfix delivers on our service promise of Exceptional Property Care to residential and commercial clients who choose best value over lowest cost.

We do this by putting people first whether it is our colleagues, our clients or our customers. Collaboration is the foundation of our service; listening, improving, sharing, and providing flexible, intelligent and innovative solutions.

At the core of our service delivery are our directly-employed engineers and service partners. They are our ambassadors, carefully selected, whose professional and courteous approach ensures long-lasting working relationships are founded on trust and reliability. High quality on-site delivery is made possible and matched by skilled and experienced technical support teams who offer tried-and-tested, practical advice.

We are proud to have created a working environment that provides security, opportunity and long-term development for all stakeholders, underpinned by the safest working practices, wherever we are working.

Our mission is to be the first choice for property maintenance, compliance, project and insurance works, affording peace of mind through unrivalled technical expertise, industry-leading trade accreditation, and a personable approach, empowering our clients to become more productive and more successful.


Masterfix’s vision is to become a household name in the residential and commercial property management sectors, delivering exceptional building maintenance services around the clock, in an increasingly wider geographical sphere, all in support of long-term client relationships built on trust and reliability.

These are our guiding principles:

The safety of our clients, the public and our employees will not be compromised.


All work will be delivered to the highest possible appropriate standards.

Reliability and Punctuality

Our entire team will strive to deliver, on time every time.


We will actively promote timely and effective service-led information.

Honesty and fairness

We will maintain trust through total service cost transparency.

Value for Money

We will establish a demonstrable link between service and cost.


We will at all times be respectful and thoughtful in all of our dealings.

The Environment

We will comply fully with all regulations and codes of practice.

Professional advice

We will offer professional property advice, not personal opinion.

Masterfix Property Services - Exceptional Property Care
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Our customer services teams are on hand 24/7, 365 days and available to attend a property maintenance emergency, often within the hour.

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