Masterfix Insurance Services

For residential and commercial properties in Greater London, the Home Counties, throughout the conurbations of Edinburgh and Glasgow and properties located within the M8 corridor, we will be on hand to make your property safe and secure, following damage by fire, water, vehicular impact or vandalism, liaise directly with your insurer and undertake the complete reinstatement of your property to its former condition via our all-encompassing team of tradespeople and project managers.

Our insurance teams are experienced practitioners of subsidence claim reinstatement, whether categorised as heave, landslip, settlement or subsidence. This can be difficult time for policyholders so we make the necessary efforts to reassure them ahead of embarking on structural works and necessary redecorations. Our project managers and tradespeople will liaise with all stakeholders to restore your property to its previous condition.

Our insurance reinstatement team works closely with:

• Insurance Companies
• Repair Network Organisations
• Insurance Brokers
• Loss Adjusters and assessors
• Property Managing Agents

We operate in two major geographical areas: in central & Greater London and the Home Counties; and throughout the major conurbations of Edinburgh and Glasgow and properties located within the M8 corridor.

During what is often a worrying time for the policyholder, our insurance reinstatement team fosters trust, through open and reassuring communications, fastidious reliability, and a quality finish with the minimum of fuss and disruption.

We are insurance repair specialists and our dedicated department consists of former adjusters, experienced surveyors, contract managers, and a comprehensive team of tradespeople including, plasterers, decorators, electricians, plumbers, tilers, flooring experts and all other conceivable tradesmen required for high quality reinstatement.

The insurance claims reinstatement service we deliver is designed to meet client’s specific requirements and SLAs, no matter how demanding.

Our surveying, back office and field teams are conversant with scoping and claims management tools such as Symbility, Metrix, Xactimate and others.

We’ll take responsibility for our part of the process from start to finish, reinstating the insured’s property according to the agreed scope. We regularly organise and coordinate:

• Our own tradespeople
• Drying specialists
• ACM removal experts
• Superstructure specialists
• Substructure specialists.

During times of high claims volumes (surges) – for example due to severe or exceptionally inclement weather – our experienced teams in London and Scotland ensure that demand is met and no drop-off in service levels is encountered. This is achieved by calling upon trusted and vetted service partners, across the UK, and from other resource internally.