Case Study

Escape of Water, London W2

Masterfix Case Study - Escape of Water
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Reactive maintenance;
Insurance reinstatement


London W2


Nationwide Managing Agent

Project Outline

A typically cold December day and an emergency call out. A leak from a WC caused an escape of water to cascade through five apartments and into the lobby.

Masterfix were on site within just 20 minutes of being alerted, isolated the water and begun the operation of making the lobby — as well as the five apartments – safe.

This is a great example of where our multi-trades combine perfectly. Electricians, plumbers, carpenters and decorators combined to isolate the water, make the electrics safe, make safe the partially collapsed high level ceiling in the lobby, and we begun the drying-out process ready for redecoration.

Masterfix’s management and engineers across our reactive and insurance claim departments combined to deliver fast and effectively.

“Masterfix’s rapid response mitigated the damage caused and reduced the impact on the insurance company and the overall cost of the project. This crisis demonstrated just how important it is to have a maintenance partner with many trades and many talents. Well done Masterfix”.